Every call answered. Every open shift filled.
Your front desk shouldn't close when your staff goes home.
MedFlow answers the calls your team can't get to, captures who called and why, and puts it in front of your coordinator in seconds — then texts your caregivers the moment a shift opens.
Purpose-built communication tools that keep DMV home health agencies responsive around the clock.
"Never lose a caller to a busy signal again."
When your line is busy or the office is closed, we pick up. Callers hear a professional greeting instead of a voicemail box, and they're guided through a short set of questions so nothing gets lost.
"Your coordinator knows before the caller hangs up."
Every call is logged with the caller's number, their zip code, and the reason they rang. Your coordinator gets a text within seconds — so the callback happens the same day, not the next morning.
"Post an open shift once. Everyone hears about it."
Post an open shift once and your caregivers hear about it immediately by text. They opt in themselves, they reply to claim, and they can stop at any time. No group chats, no calling down a list.
Caregiver Sign-UpSomeone calls your agency while the front desk is busy, or after hours. Instead of voicemail, MedFlow answers.
A professional greeting, then a short set of questions:
The caller's number, zip code, and reason for calling land in your sheet and go straight to your coordinator by text — in seconds, not the next morning.
Your busy line shouldn't mean a lost opportunity.
MedFlow is not a covered entity under HIPAA, and our platform is not designed to store or transmit protected health information (PHI). We handle scheduling, intake, and staffing communications — not clinical or medical record data. Agencies should continue to keep any PHI in their existing HIPAA-compliant systems.
Simply text STOP to our 240 number at any time.
MedFlow is built specifically for home health agency owners, administrators, operations managers, HR directors, and staffing managers across the Washington, DC / Maryland / Virginia region.
Text or call us at 240-241-1071 and our team will walk you through setup for your agency.